Legal

Terms & Conditions

Effective April 21, 2026

By paying an invoice, signing a proposal, or otherwise purchasing a service from Meridian Digital, you confirm that you have read and agree to these Terms, and that they were explained to you before your purchase. All sales are final.

These Terms & Conditions ("Terms") apply to every service Meridian Digital ("Meridian", "we", "us") provides to you ("Client", "you"). If you have a signed project agreement or proposal with us and it conflicts with these Terms, the signed agreement controls for that project.

1. Scope of work

The services, deliverables, timeline and price for each project are set out in a written proposal, invoice or agreement. Anything not listed there is outside the scope of the project. Additional work, changes in direction, or extra revisions are quoted and billed separately.

Rates shown on our website are standard starting rates. Your final price is confirmed in writing before work begins.

2. Payment

• Payment is due in full before any work begins, unless your agreement states otherwise. Projects are not scheduled until payment is received.
• Monthly services (such as SEO) are billed in advance and are due before the start of each billing period.
• Any other invoice, such as for added scope, is due before that additional work begins.
• Final deliverables, source files and ownership transfer are released only once all invoices are paid in full.

3. Late payments

If any payment is not received by its due date, including a recurring monthly payment or a balance allowed under a payment arrangement in your agreement:

• A late fee of 1.5% per month (18% per year) is charged on the overdue balance, or the maximum amount permitted by applicable law, whichever is lower.
• We may pause all work and suspend any ongoing services we provide or manage for you until the balance is paid. Paused time may affect your project timeline.
• You are responsible for reasonable costs of collecting overdue amounts, including collection agency and legal fees, to the extent permitted by law.

4. All sales are final

When a project is confirmed, we reserve time and capacity for it and turn away other work. For that reason, all contracts are final and all payments are non-refundable once a project is confirmed.

Monthly services may be cancelled with 30 days' written notice before the next billing date. No refunds or credits are given for any billing period already started.

5. Your materials and responsibilities

You are responsible for supplying the content, product images, product information, logins, brand assets and approvals we need to complete your project. Unless your agreement says otherwise, product photography and product images are supplied by you.

You must provide all materials needed to build what you paid for within 45 days of payment, unless your agreement clearly states otherwise. We schedule projects back to back and cannot hold capacity open indefinitely without delaying our other clients.

If we have not received everything we need within 45 days, we may close the project using the materials we have, or mark it inactive. Payments are not refunded in either case. Restarting an inactive project depends on our availability and may be billed at our current rates.

Delays in providing materials or feedback extend the timeline and do not entitle you to a refund.

You confirm that you own or have permission to use everything you give us, and that it does not infringe anyone else's rights.

6. Project files after handoff

We do not keep long-term backups of client projects. To protect the privacy and security of all of our clients, project files may be removed from our systems after handoff. Please keep your own copies of everything we deliver. We are not responsible for recovering deleted materials, and any rebuild or recovery work is billed at our current rates.

After handoff, we recommend changing any passwords or access you shared with us during the project.

7. Revisions and acceptance

Revisions are limited to those included in your proposal or agreement. Deliverables are considered accepted if you do not report specific issues in writing within 7 days of delivery, or once the work is published, launched or used commercially, whichever comes first.

8. Ownership

Once you have paid in full, you own the final deliverables we created specifically for your project. We keep ownership of our pre-existing code, tools, templates, frameworks and know-how, and grant you a permanent license to use them as part of your deliverables.

Third-party items such as fonts, plugins, themes, libraries and stock assets remain subject to their own licenses. Unless agreed otherwise in writing, we may show the finished work in our portfolio and marketing.

9. Third-party services

Projects often depend on services we do not control, including hosting providers, domain registrars, payment processors, app platforms, blockchains and Google. We can help set these up, but we are not responsible for their approval decisions, fees, account holds or closures, outages, or policy changes.

High-risk e-commerce: We build stores for high-risk industries and help connect them to high-risk payment providers. We cannot guarantee that any processor will approve or keep your account open. You are solely responsible for the legality of the products and services you sell, for any licenses they require, and for complying with your payment provider's terms.

10. SEO services

Search engines decide rankings using factors outside our control. We do not guarantee any specific ranking, traffic level, number of leads or sales. SEO results take time and can change when search engines update their algorithms.

11. Blockchain and Web3 work

Blockchain transactions and deployed smart contracts generally cannot be reversed. Unless an independent security audit is included in your agreement, you are responsible for arranging one before launch. You are responsible for safeguarding wallets and private keys, and for regulatory compliance in the regions where you operate. We are not liable for lost digital assets, network fees, market value changes, or exploits. Nothing we provide is financial, legal or investment advice.

12. No warranty

We perform our work with care and skill. Apart from what is expressly stated in your agreement, all services and deliverables are provided "as is", without warranties of any kind, including that they will be uninterrupted, error-free, or suited to a particular purpose.

13. Limitation of liability

To the fullest extent permitted by law, Meridian Digital is not liable for any indirect, incidental, special or consequential damages, including lost profits, revenue, data or business opportunities. Our total liability for any claim relating to our services is limited to the amount you paid us for the specific service the claim relates to.

14. Indemnification

You agree to defend and hold Meridian Digital harmless from any claims, losses or costs (including reasonable legal fees) arising from the materials you provide, the products or services you sell, your use of the deliverables, or your breach of these Terms or of any law.

15. Ending a project

We may pause or end a project if invoices go unpaid, if these Terms are breached, or if continuing would require us to break the law. If a project ends early for any reason, you pay for all work performed up to that point, and no prior payments are refunded.

16. Disputes

If a problem comes up, contact us first and we will work in good faith to resolve it. These Terms are governed by the laws of the state in which Meridian Digital is registered, without regard to conflict-of-law rules.

17. Changes to these Terms

We may update these Terms from time to time. The version posted on this page at the time of your purchase applies to that purchase.

18. Contact

Questions about these Terms can be sent to info@meridiandigital.dev.

Thank you for your understanding.